Refund & Cancellation Policy

Before a consultation

Users can decide not to begin a consultation before it connects. No consultation charge should apply where a paid call never connects, subject to payment and wallet processing status.

Connected consultations

Once a consultation connects, charges are calculated according to the expert’s displayed rate and billable duration. Completed consultation time is normally non-refundable merely because the user disagrees with general guidance or changes their mind.

Technical failure

• Where the platform confirms a failed connection or non-billable interruption, the corresponding unused or incorrectly charged amount may be restored to the in-app wallet.
• If an automatic adjustment does not appear, contact support with the registered mobile number, transaction/call reference and approximate time.
• Approved wallet corrections or refunds are processed after verification. Bank or payment-provider timelines may apply.

Expert cancellation and misconduct

If an expert cancels before connection, no consultation charge should apply. Verified safety violations, fraud or material service failures will be reviewed individually and may result in a wallet adjustment, account action or other appropriate resolution.

Wallet recharge

A duplicated, failed or incorrectly credited recharge should be reported promptly. Refund eligibility depends on payment-provider confirmation, whether value was credited or consumed, and applicable law. Promotional or bonus credits have no cash value unless expressly stated.

How to request review

Email expertmagic.support@gmail.com with your registered mobile number, transaction or call ID, amount, date and a short explanation. Do not email OTPs, passwords, full card numbers or UPI PINs.